"How to shut off or disable my Anti-Virus Program"

When should I turn off or disable my Anti-Virus program

1. When I can't download Dumb Computer Desktop Remote Software

2. When you are trying to download and run other virus removal programs scanner

Antivirus Blocking Our Remote Connection? Here’s What To Do

At Dumb Computer Repair, our remote support system (ScreenConnect / ConnectWise Control) allows us to safely connect to your computer, remove viruses, speed up your system, and fix problems fast — especially for seniors and home users.

Sometimes your antivirus program may mistakenly block our secure remote connection, preventing you from clicking “Connect Now,” downloading the file, or opening it.

This is very common and very easy to fix.

Below is a complete guide to help you allow the connection so we can get started.

⭐ Why Antivirus Programs Block Remote Support Software

Antivirus programs are designed to stop:

• Remote-control tools
  
  

• Unknown download links
  
  

• New software connecting to the internet
  
  

• Anything that “looks suspicious”
  
  

Because hackers sometimes use remote tools, antivirus programs react quickly.

However, our software is safe, verified, and secure.

Your antivirus may block us if:

• You recently installed antivirus software
  
  

• Your antivirus updated today
  
  

• Your computer already has a virus
  
  

• You clicked the file but nothing opened
  
  

• The connection window closes automatically
  
  

🔍 Common Warnings You May See

You might see messages such as:

• “This file was blocked”
  
  

• “Threat detected”
  
  

• “Unknown application blocked”
  
  

• “Potentially unwanted program”
  
  

• “Quarantined item”
  
  

• “Connection denied by security software”
  
  

These are false alarms when connecting to Dumb Computer Repair.

🛠️ How to Fix It — Step-by-Step (By Antivirus Program)

✔ Windows Defender (Windows 10/11)

Step 1: Open Windows Security

1. Click Start
   
   

2. Type Windows Security
   
   

3. Open Virus & Threat Protection
   
   

Step 2: Find the Blocked Item

1. Scroll down
   
   

2. Click Protection History
   
   

3. Look for entries labeled:
   
   

   • ScreenConnect
     
     

   • ConnectWise Control
     
     

   • Remote Desktop
     
     

   • Unknown App
     
     

Step 3: Allow the File

1. Click the item
   
   

2. Choose Allow, Restore, or Actions → Allow
   
   

3. Close the window
   
   

4. Try our connection link again
   
   

✔ Malwarebytes

1. Open Malwarebytes
   
   

2. Click Detection History
   
   

3. Find any blocked items
   
   

4. Click Restore, Allow, or Trust
   
   

5. Go to Settings → Allow List
   
   

6. Click Add
   
   

7. Add our downloaded file or remote link
   
   

8. Try reconnecting
   
   

🔎 Note: Malwarebytes often gives false positives on remote-access tools.

✔ Norton

1. Open Norton Security
   
   

2. Click Security
   
   

3. Click History
   
   

4. Change dropdown to Quarantine or Blocked Items
   
   

5. Select the ScreenConnect file
   
   

6. Click Restore or Allow
   
   

7. Try connecting again
   
   

If you see a yellow warning popup:
➡ Click Details → Allow

✔ McAfee

1. Open McAfee
   
   

2. Click My Protection
   
   

3. Select Quarantined Items
   
   

4. Find the blocked file
   
   

5. Click Restore or Allow
   
   

6. Restart your browser
   
   

7. Try reconnecting
   
   

✔ Bitdefender

1. Open Bitdefender
   
   

2. Click Protection
   
   

3. Go to Notifications
   
   

4. Look for “Blocked Application”
   
   

5. Click Allow
   
   

6. Open Advanced Threat Defense
   
   

7. Add ScreenConnect to Whitelist
   
   

8. Try connecting again
   
   

✔ Avast / AVG

1. Open Avast or AVG
   
   

2. Go to Protection → Quarantine
   
   

3. Find the blocked file
   
   

4. Click Restore and Allow
   
   

5. Add file to Exceptions
   
   

6. Try connecting again
   
   

🔧 If You Still Can’t Find the Blocked Item

Ask the customer to:

1. Temporarily Turn Off Antivirus (5 Minutes)

Every antivirus has an option like:

• Disable Protection
  
  

• Pause Protection
  
  

• Turn Off Real-Time Scanning
  
  

Turn it off briefly, let us connect, then turn it back on.

This is 100% safe.
We only need access to help you.

🚨 If the Antivirus Is Blocking Because of a Real Virus

Sometimes a virus tries to stop you from connecting to us.

You may notice:

• Clicking the link does nothing
  
  

• Your browser closes by itself
  
  

• Antivirus keeps popping messages
  
  

• Windows crashes before connecting
  
  

• Pop-ups or fake alerts appear constantly
  
  

If this happens, text us right away.
We have alternative ways to connect or remove the infection manually.

📞 Need Help? Text Us Anytime

If any step is confusing, don’t worry — we help seniors every day.

📱 Text: 781-408-1200
Fastest way to reach Dumb Computer Repair

Dumb Computer Repair Services

We specialize in:

• Virus Removal
  
  

• Adware Removal
  
  

• Malware Removal
  
  

• Spyware Removal
  
  

• Ransomware Removal
  
  

• Slow PC Cleanup
  
  

• Remote Desktop Support
  
  

Rob Gutierrez
📱 781-408-1200
Google Profile: https://plus.google.com/116589154568502352405

🖥️ Antivirus Blocking Our Remote Connection?

Here’s What To Do — Step-by-Step from Dumb Computer Repair

At Dumb Computer Repair, our remote support system (ScreenConnect / ConnectWise Control) lets us safely connect to your computer to remove viruses, speed things up, and fix problems fast — especially for seniors and home users.

Sometimes, your antivirus may mistakenly block our secure connection, stopping you from clicking “Connect Now” or installing the support file.
Don’t worry — this is common and easy to fix!

💡 Why Antivirus Programs Block Remote Support

Antivirus software is designed to protect you from:

• Remote-control tools
  
  

• Unknown downloads
  
  

• New software connecting to the internet
  
  

• Anything that “looks suspicious”
  
  

Because hackers sometimes use these tools, antivirus programs can overreact — even when the software is safe.
✅ Our software is 100% secure and verified.

You might see a block if:

• You just installed a new antivirus
  
  

• Your antivirus updated today
  
  

• Your computer already has a virus
  
  

• You clicked the file but nothing opened
  
  

• The connection window closed suddenly
  
  

⚠️ Common Warning Messages

You might see:

“This file was blocked”
“Threat detected”
“Unknown application blocked”
“Potentially unwanted program”
“Connection denied by security software”

These are false alarms when connecting to Dumb Computer Repair.

🧰 How to Fix the Problem

✅ Windows Defender (Windows 10/11)

1. Open Windows Security

• Click Start → type Windows Security
  
  

• Open Virus & Threat Protection
  
  

2. Find the Blocked Item

• Scroll down → click Protection History
  
  

• Look for: ScreenConnect, ConnectWise Control, Remote Desktop, or Unknown App
  
  

3. Allow the Connection

• Click the blocked item → select Allow / Restore
  
  

• Close the window → re-run our link
  
  

✅ Malwarebytes

1. Open Malwarebytes → Detection History
   
   

2. Locate blocked items → click Restore / Trust
   
   

3. Go to Settings → Allow List → Add
   
   

4. Add our link or downloaded file
   
   

5. Try connecting again
   💬 Note: Malwarebytes often flags remote tools by mistake.
   
   

✅ Norton

1. Open Norton Security → Security → History
   
   

2. In the dropdown, choose Quarantine / Blocked Items
   
   

3. Find the ScreenConnect file → click Restore / Allow
   
   

4. If a yellow box appears: Details → Allow
   
   

✅ McAfee

1. Open McAfee → My Protection → Quarantined Items
   
   

2. Find the blocked file → click Restore / Allow
   
   

3. Restart your browser → reconnect
   
   

✅ Bitdefender

1. Open Bitdefender → Protection → Notifications
   
   

2. Look for “Blocked Application” → click Allow
   
   

3. Open Advanced Threat Defense → add ScreenConnect to Whitelist
   
   

4. Try connecting again
   
   

✅ Avast / AVG

1. Open Avast or AVG → Protection → Quarantine
   
   

2. Find the blocked file → click Restore and Allow
   
   

3. Add file to Exceptions → reconnect
   
   

🔧 Still Blocked? Try This

1. Temporarily disable your antivirus for 5 minutes
   Look for options like:
   
   

   • Disable Protection
     
     

   • Pause Protection
     
     

   • Turn Off Real-Time Scanning
     
     

2. Let Dumb Computer Repair connect
   
   

3. Turn protection back on immediately after
   ✅ Safe and temporary — we only need access to help you.
   
   

🚨 If a Real Virus Is Blocking Us

Sometimes an infection prevents our connection. You may notice:

• Clicking the link does nothing
  
  

• Browser closes automatically
  
  

• Antivirus keeps popping messages
  
  

• Windows crashes before connecting
  
  

• You get fake “security alerts”
  
  

If you see any of this → Text us right away.
We can connect another way or remove the virus manually.

📱 Need Help Fast?

Text Us Anytime — We’ll Guide You Step-By-Step

📞 Text: 781-408-1200
Fastest way to reach Dumb Computer Repair

🧩 Our Services

• Virus, Malware, Spyware, Adware & Ransomware Removal
  
  

• Slow PC Tune-Ups
  
  

• Remote Desktop Repair
  
  

• Scam & Pop-Up Removal
  
  

• Help for Seniors
  
  

👨‍🔧 Rob Gutierrez
📱 781-408-1200
🔗 Visit our Google Business Profile

Would you like me to:

1. Format this as a Google Sites page section (with HTML block layout and heading sizes),
   
   

2. Or design it as a clean PDF handout with your Dumb Computer Repair branding and red/black color theme?
   
   

You said:

Format this as a googlesite

ChatGPT said:

Here is a Google-Sites–ready version of the article — fully formatted, clean spacing, perfect headings, and ready to paste directly into your Google Sites text editor.
(No extra code needed. Just copy → paste into Google Sites.)

Antivirus Blocking Our Remote Connection? Here’s What To Do

At Dumb Computer Repair, our remote support system (ScreenConnect / ConnectWise Control) lets us safely connect to your computer to remove viruses, speed up your PC, and fix issues quickly — especially for seniors and home users.

Sometimes your antivirus program may mistakenly block our secure connection.
This is common and easy to fix.

⭐ Why Antivirus Programs Block Remote Support

Antivirus programs often block:

• Remote-control tools
  
  

• Unknown downloads
  
  

• New software connecting to the internet
  
  

• Anything that appears “suspicious”
  
  

These protections are good — but sometimes too aggressive.

Our software is:

• ✔ Safe
  
  

• ✔ Verified
  
  

• ✔ Secure
  
  

You may get blocked if:

• You recently installed a new antivirus
  
  

• Your antivirus updated today
  
  

• Your computer already has a virus
  
  

• You clicked the file but nothing opened
  
  

• The connection window closes automatically
  
  

🔍 Common Warning Messages

You may see:

• “This file was blocked”
  
  

• “Threat detected”
  
  

• “Unknown application blocked”
  
  

• “Potentially unwanted program”
  
  

• “Connection denied by security software”
  
  

These are false alarms when connecting to Dumb Computer Repair.

🛠️ How To Fix It

Below are the steps for each antivirus.

✔ Windows Defender (Windows 10/11)

1. Open Windows Security

• Click Start
  
  

• Type Windows Security
  
  

• Open Virus & Threat Protection
  
  

2. Check Protection History

• Scroll down
  
  

• Click Protection History
  
  

• Look for items labeled:
  
  

  • ScreenConnect
    
    

  • ConnectWise Control
    
    

  • Remote Desktop
    
    

  • Unknown App
    
    

3. Allow the File

• Click the blocked item
  
  

• Select Allow / Restore / Actions → Allow
  
  

• Close the window
  
  

• Re-open our connection link
  
  

✔ Malwarebytes

1. Open Malwarebytes
   
   

2. Click Detection History
   
   

3. Find blocked items
   
   

4. Click Restore / Allow / Trust
   
   

5. Go to Settings → Allow List
   
   

6. Click Add
   
   

7. Add our remote file or link
   
   

8. Try connecting again
   
   

Note: Malwarebytes is known to falsely block remote tools.

✔ Norton

1. Open Norton Security
   
   

2. Click Security → History
   
   

3. Change the dropdown to Quarantine / Blocked Items
   
   

4. Select the ScreenConnect file
   
   

5. Click Restore / Allow
   
   

6. If a yellow popup appears: Details → Allow
   
   

✔ McAfee

1. Open McAfee
   
   

2. Click My Protection
   
   

3. Open Quarantined Items
   
   

4. Select the blocked file
   
   

5. Click Restore / Allow
   
   

6. Restart your browser and reconnect
   
   

✔ Bitdefender

1. Open Bitdefender
   
   

2. Go to Protection → Notifications
   
   

3. Look for “Blocked Application”
   
   

4. Click Allow
   
   

5. Go to Advanced Threat Defense
   
   

6. Add ScreenConnect to the Whitelist
   
   

7. Try connecting again
   
   

✔ Avast / AVG

1. Open Avast / AVG
   
   

2. Go to Protection → Quarantine
   
   

3. Find the blocked file
   
   

4. Click Restore and Allow
   
   

5. Add the file to Exceptions
   
   

6. Try connecting again
   
   

🔧 Still Not Working?

Try this:

Temporarily Disable Your Antivirus (5 Minutes)

Look for options such as:

• Disable Protection
  
  

• Pause Protection
  
  

• Turn Off Real-Time Scanning
  
  

Turn it off briefly, allow Dumb Computer Repair to connect, and then turn it back on immediately.
This is safe — we only need quick access to help you.

🚨 If a Virus Is Blocking Our Connection

A real virus may prevent the remote tool from opening.
You may notice:

• Clicking the link does nothing
  
  

• Your browser closes automatically
  
  

• Antivirus keeps alerting
  
  

• Windows crashes before connecting
  
  

• Fake pop-up warnings appear
  
  

If this happens, text us immediately.
We have alternate connection methods and advanced removal tools.

📱 Need Help?

If anything is confusing, just text us — we help seniors every day.

📱 Text: 781-408-1200
Fastest way to reach Dumb Computer Repair

🧩 Services We Provide

• Virus Removal
  
  

• Malware / Spyware / Adware Removal
  
  

• Ransomware Removal
  
  

• Slow Computer Tune-Ups
  
  

• Remote Desktop Help
  
  

• Scam & Pop-Up Removal
  
  

• Senior-Friendly Tech Support
  
  

Rob Gutierrez
📱 781-408-1200
Google Profile: https://plus.google.com/116589154568502352405

Click here to go back to Dumb Computer Desktop Remote Code Page

Please select your Anti-Virus program you have installed on your computer and select the video tutorial that match the Anti-Virus program you have installed.