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Faq

Computer Repair In Boston, Ma

Q: Are you a computer repair shop near me?

A: Yes! Dumb Computer Repair proudly serves Stoughton, Canton, Milton, Mattapan, Brockton, Avon, Randolph, Abington, Boston, and all surrounding areas. We offer both house calls and remote support, so help is always near you.

2. Q: Do you fix desktops and laptop?

A: Yes! Dumb Computer Repair fixes both desktops and laptops.

We work on all Windows PCs, including home computers, office systems, gaming PCs, and older laptops used by seniors. From slow performance to viruses, upgrades, tune-ups, and hardware issues — we handle it all.

3. Do you work on Apple/Mac computer?

A: No, we do not repair Apple or Mac computers.

We specialize in Windows desktops and laptops only.

4. Do you work on tablets or smartphone?

A: Our focus is primarily on Windows desktop and laptop computers. We also take the time to teach our customers—especially seniors—how to avoid computer viruses, scams, and pop-ups.

5. Can you upgrade my desktop or laptop's RAM or storage?

A: Yes — we can upgrade the RAM or storage on most Windows desktops and laptops.

This helps your computer run faster, open programs quicker, and reduce freezing or slowdowns.

6. Can you install anti-virus software for me?

A. ✔ Your antivirus is installed correctly

✔ It updates automatically
✔ Real-time protection is turned on
✔ You know how to scan your computer
✔ You know how to avoid scams and fake virus alerts

We do not install antivirus on Apple computers.

7. Do you offer parental controls or monitoring setup?

Yes. Dumb Computer Repair can help you set up safe and family-friendly parental controls.

We do not install hidden or invasive monitoring software, but we do help parents set up the following:

Website blocking & safe-search filters
App restrictions (games, social media, downloads)
Screen-time limits
Child-safe user accounts
YouTube & Google Family settings
Router-level parental controls

These tools help keep kids safe online while still protecting privacy.

8. Can you install or upgrade my computer operating system for me?

Yes. Dumb Computer Repair can install or upgrade your Windows operating system for you.
We work with Windows 10 and Windows 11 systems.

A:

Upgrading from Windows 10 → Windows 11
Reinstalling or repairing Windows
Setting up a fresh clean install for better speed
Fixing failed updates
Transferring your files to the new system
Installing updates and drivers
Helping seniors understand any new changes

9. Can you help speed up slow computer?

Yes. Dumb Computer Repair specializes in speeding up slow Windows computers.
We offer several services to improve performance, especially for seniors and home users.

✔️ What we can do to speed up your PC:

Remove viruses, malware, and junk programs
Perform a full PC Tune-Up
Clean and optimize startup programs
Free up storage space
Install updates and drivers
Improve browser speed & remove unwanted extensions
Upgrade RAM or storage if needed
Provide tips to help keep your computer running fast

10. Will you teach me how to use my computer betterA?

A: Yes. Dumb Computer Repair proudly offers friendly, patient computer training — especially for seniors.

We can teach you how to:

Use your Windows computer with confidence
Send emails and browse the internet safely
Avoid scams and viruses
Manage photos and files
Use Zoom, Facebook, YouTube, and other apps
Understand basic computer maintenance
Keep your computer secure

🏠 Training Options:

Remote Desktop lessons
In-home training
Step-by-step guides made just for you

If you need help learning your computer, text us at 781-408-1200 and we’ll set up a lesson that moves at your pace.

11. How long will my repair take?

A: Repair times can vary, but Dumb Computer Repair always works as quickly as possible to get you back up and running.

✔️ Typical Timeframes:

Remote Virus Removal: 45 minutes – 3 hours
Tune-Up & Optimization: 1–2 hours
In-Home Service: Usually within 1–2 hours
Drop-Off Repairs: Most are completed same day or next day
Hard-to-Remove Viruses: May take longer depending on severity

✔️ What affects repair time?

Age of the computer
Speed of the PC
Amount of viruses or problems
If parts or upgrades are needed
Internet speed for remote sessions

We’ll always give you an estimate before we start, and we’ll keep you updated during the repair.

12. Do you offer remote support?

A: Yes. Dumb Computer Repair offers fast and secure Remote Desktop Support.
This allows us to fix many issues without you needing to leave your home — perfect for seniors and busy customers.

✔️ What we can do remotely:

Remove viruses and malware
Speed up slow computers
Install Malwarebytes or other software
Troubleshoot email, printers, and internet issues
Help you learn how to use your computer
Provide scam-alert checks and safety guidance

🔒 Secure & Safe

We use a trusted tool (ScreenConnect / ConnectWise Control).
You stay in control — you can watch everything we do on your screen.

🏠 Who it’s best for:

Seniors
Anyone who can’t drive or travel
Quick fixes
Late-evening or after-work service

If you need remote support, text us at 781-408-1200 and we’ll help you connect.

13. Can you recover data from a broken computer?

A: Yes. Dumb Computer Repair can often recover your data even if the computer itself is not working.

✔️ What we can recover:

Documents
Pictures & family photos
Videos
Downloads & music
Desktop files
Email files (depending on program)

✔️ How we recover your data:

We remove the hard drive from the broken computer
Connect it to our recovery system
Attempt to copy all recoverable files
Save your data to a USB flash drive or external hard drive

❗ Important Notes:

Data recovery depends on the condition of the hard drive
If the drive is physically damaged, recovery may be limited
We will always tell you the chances of recovery before starting
We do not work on Mac computers

If your computer is broken and you need your files back, text 781-408-1200 and we’ll check your recovery options.

14. Do you back up my data before a major repair?

A: Yes. Dumb Computer Repair can back up your important data before we perform any major repair or operating system work.

15. Can you transfer data to my new computer?

A: Yes. Dumb Computer Repair can transfer your data from your old computer to your new one.

16. Is data safe with you

A:Yes. Dumb Computer Repair takes your privacy and data safety very seriously.

We treat your personal information, photos, and documents with the highest level of care.

17.Do you offer any coupon?

A: Yes. Dumb Computer Repair offers coupons and special discounts throughout the year — especially for seniors.

✔️ Current Coupons:

$15 OFF Basic Virus Removal for Seniors
Seasonal or holiday discounts (when available)
Occasional special offers on tune-ups and Malwarebytes installation

✔️ How to use a coupon:

Mention the coupon when you text or call
Show the coupon during your appointment
Remote customers can simply send a screenshot

✔️ Who qualifies:

Seniors
First-time customers
Anyone using a valid Dumb Computer Repair coupon

If you'd like today’s coupon or want a custom discount, text 781-408-1200 and we’ll send it to you.

18: Do you offer any warranty on your repair?

A: Yes. Dumb Computer Repair offers a limited warranty on most services.
We want you to feel confident and protected after your repair.

✔️ Our Warranty Includes:

7-day service warranty on most virus removals and tune-ups
If the same issue comes back within 30 days, we will recheck it at no extra charge
Warranty only applies to the specific repair performed

❗ Important Warranty Notes:

Warranty does not cover new viruses or new problems caused after the repair
Warranty does not cover hardware failures
We do not offer warranty on older or unstable computers
We do not warranty work on Mac computers (we do not service them)

🏠 We Stand Behind Our Work

If you have any issues after a repair, just text 781-408-1200 and we will take care of you.

How to Check for Windows Updates on Your PC (Windows 10 & 11)

✅ Method 1 — Using the Settings Menu (Easiest Way)

1. Click the Start Menu (Windows logo).

2. Click “Settings.”

3. Click “Windows Update.”

(Older versions may say “Update & Security.”)

4. Click “Check for updates.”

Windows will scan for the latest security patches, bug fixes, and feature updates.

5. If updates are available:

Click Download & Install.

6. Restart your PC if Windows asks you.

✅ Method 2 — Search for “Windows Update”

1. Click the search bar at the bottom of your screen.

2. Type:

Windows Update

3. Click the Windows Update result.

Then click Check for updates.

🟦 How Often Should You Check for Updates?

✔ Recommended: Once a week

This keeps your PC protected from:

New computer viruses
Scam pop-ups
Slow performance
Security holes

✔ For seniors or less tech-savvy users:

Check updates every 2 weeks — OR set the PC to automatically install them.

✔ If your computer is slow, glitchy, or acting strange:

Check for updates right away.

✔ When you call Dumb Computer Repair for help:

We always recommend checking Windows updates first because outdated systems cause MANY issues.

🛡 Why Windows Updates Are Important

Windows updates include:

Security patches
Anti-virus protection
Fixes for slow PCs
Stability improvements
New features

Keeping Windows updated helps prevent:

Scam pop-ups
Fake virus warnings
Hackers accessing your system

📞 Need help?

Dumb Computer Repair can check updates for you through Desktop Remote.

Call or text 781-408-1200

Should I Create a New User Account on My Windows PC?

✅ Yes — in many cases, creating a new user account is a smart idea.

It can fix problems, protect your computer, and keep things organized.

Here’s why.

🟦 1. Fixes User-Profile Problems

Sometimes Windows user profiles become:

Corrupted
Slow
Missing files
Showing strange errors
Not loading the desktop correctly

A new user account creates a clean, fresh profile with no damage.

This can fix issues like:

Icons missing
Settings not saving
Apps crashing
Black screen after login

🟦 2. Helps Remove Viruses and Junk Software

Some viruses attach themselves to ONE user profile.
A new account gives you a clean environment to work in.

This helps Dumb Computer Repair:

Clean infections faster
Reset settings
Protect your files
Reduce scam pop-ups

🟦 3. Makes Your Computer Run Faster

A fresh user account does NOT have:

Old files
Bad settings
Broken apps
Startup junk

So the PC feels much faster — especially for seniors.

🟦 4. Good for Households with Multiple Users

If more than one person uses the same PC, separate accounts prevent:

File mix-ups
Browser history sharing
Password confusion
Unintended changes

Each person gets their own desktop, apps, and settings.

🟦 5. Helps With Troubleshooting

When Dumb Computer Repair is fixing your PC, a second account helps us test:

Whether issues are system-wide
Or only in the original user profile

This speeds up diagnosis.

🟦 6. Improves Safety for Seniors

A new user account can:

Remove scam shortcuts
Hide suspicious apps
Reset browser settings
Stop “tech support scammers” from auto-connecting

It creates a clean, safe workspace.

🟦 7. Easy to Delete Later

If you don’t like the new account:

Keep your files
Move them
Delete the account safely

No risk to the computer.

How to Create a New User Account (Quick Steps)

Click Start → Settings
Click Accounts
Click Family & Other Users
Click Add Account
Choose Add a user without a Microsoft account
Create a username and password
Click Finish

Done — you now have a clean profile.

📞 Need Help?

Dumb Computer Repair can create a new user account for you through Desktop Remote and help you migrate files safely.