Dumb Computer Repair Terms


DISCLAIMER
1.1   You agree to let Dumbcomputer, fix your PC. Dumbcomputer will only provide computer services, repairs, and upgrades as requested by the customer. Dumbcomputer will conduct honest, reasonable, and considerate services to customers. My goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.2    Computer service/repairs are provided as a service. There may be certain circumstance under which your computer cannot be repaired. It will have to be rebuilt or upgraded Example: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc,
1.3     The length of time required to service/ repair your computer cannot be predicted.

1.4     You need to understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Dumbcomputer will not be responsible for data loss nor will Dumbcomputer be responsible for restoring lost data. (See 4.4 below)

1.5     You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted or uninstalled upon completion of service (unless it was purchased beforehand).

1.6       All Remote Repair services are subject to the terms in this agreement.

1.7       After an offsite repair is complete, you must take delivery of your computer within 14 days or there be a storage fee of $5.00 a week. I have limited space and cannot store your PC in my home.

 

Billing Terms

2.1 Computer services/repairs are billed as stated on the service order or invoice provided. My rate is $49.99 an hour. An example would be a WIRED network setup. This would take much more time to complete compared to a flat rate service. The minimum charge for an hourly service is 1 hour ($49.99 + tax).

2.2        There is a minimum charge of $49.99 for any house call made or any service performed.

2.3         Not all services can be completed on site and must be completed in my home office.

2.4         An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.

2.5         In the case that there is an unforeseen deviation beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.

2.6         In the case that you cannot be reached, work will stop until contact is established. Once you are reached; your decision to continue or stop will be honored by Dumbcomputer.

2.7          All services/repairs are subject to Massachusetts State Sales Tax.

2.8          All Remote Repair services must be paid before I start the work. If for any reason you are unhappy or I cannot complete the service, you will get a full refund.

 

3. PAYMENT TERMS

3.1          Full payment is due upon completion of services, upgrades, or repairs. (No Exceptions!)

3.2          Computer parts, hardware, and software that need to be special ordered must be paid in advance.

3.3          Dumb Computer accepts, cash, or check. You will be charged a $30.00 service fee for any returned check with NFS and some credit card payments may have a $2.00 transaction fee included to the total amount of the bill.

3.4          It is a crime to write a bad check and I will pursue further action if an invoice is left unpaid.

 

4. LIABILITY

4.1          Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).

4.2          Your system will not be intentionally harmed. The primary goal is to fix your computer; not damage it.

4.3          In the case of accidental damage to your system, including data loss caused by already existing problems in your system such as viruses, poorly configured software, hardware problems or hardware failures; You agree to hold Dumbcomputer and any person(s) associated with Dumbcomputer or involved in the work being done for you harmless from damages resulting from such problems.

4.4 It is your responsibility to backup your data. Dumbcomputer will not be responsible for data loss or any other damages done to your data, picture, music and computer programs like Microsoft word, Microsoft Excel, Adobe Dreamweaver and ECT. (See 1.4 above).

4.5          Dumbcomputer will not be responsible if the customer decide to add any other repairs or troubleshooting items that is not part of this services agreement when the services agreement was first created and it may prolong your computer getting to you on time.

4.6          Dumbcomputer will not hold your computer past 60 days, after 60 days Dumbcomputer will consider your computer abandon and it either will be donate or recycled if not pickup within the 60 days allotted to you. (Please see Disclaimed 1.7)

 

5. SUPPORT

5.1          Customer satisfaction is our utmost importance.

5.2          All services will be conducted in a professional, reasonable, and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.

5.3          Free support will be provided for problems to be resolved from the service order that were not resolved. After 7 days from the date on the invoice, Dunbcomputer will no longer offer free support.

5.4          Warranty work will only be covered if it is related to the work on the invoice. Unrelated work will not be covered by the warranty and may be charged accordingly.

 

6. REPAIRS & SERVICE GUARANTEE

6.1            All services and repairs are guaranteed for 7 days from the date on the Invoice or Service Order.

6.2            If later found that the service or repair was incorrectly diagnosed by the technician; other then Dumbcomputer

PC will perform the repair/service free of any labor charge. Only parts will be charged if needed to correct the problem.

7. ESTIMATES

7.1            Dumbcomputer offers free estimates over the phone or E-mail.

7.2            For in home/on site estimates there will be a $50.00 fee. If you decide at that time, you would like Dumbcomputer to work on your computer. this fee will be waived and you will only be charged for the service being performed. (See 2.1 above).Dumbcomputer wants you to know that you must pay the first $25.00 Dollars to start working on your computer system (Remove viruses only) and if we cannot repair your computer, we will refund your money back. (See 6.1 and 6.2)

7.3            If you decide at the time of the in home service call you would not like Dumbcomputer to fix your computer; you will be charged the $49.99 service call fee and will have to pay for the full price of any service performed in the future (The $49.99 dollar fee will not be waived).

Remarks/Comments (Please initial before and after statement(s) before signing this document).